Refund policy

Rays Apparel Co. Return and Exchange Policy

At Rays Apparel Co., we want you to love your new jacket! If for any reason you're not completely satisfied with your purchase, we’re here to help.

Returns

Eligibility:

  • Items must be returned within 30 days of the purchase date.
  • Jackets must be unworn, unwashed, and in their original packaging with all tags attached.
  • Final sale items (marked as such) are not eligible for return.

Process:

  1. Contact Us: Please reach out to our customer service team at support@raysapparelco.com to initiate your return.
  2. Prepare Your Package: Include your order number and a note stating the reason for the return.
  3. Ship It Back: Use a trackable shipping service to send your return to the address provided by our customer service team. Please note that you are responsible for return shipping costs.

Exchanges

Eligibility:

  • Exchanges can be made for items of equal or lesser value.
  • All exchange items must meet the same conditions as returns: unworn, unwashed, and in original packaging.

Process:

  1. Contact Us: To start an exchange, email our customer service team at support@raysapparelco.com with your order details.
  2. Return Your Item: Follow the return process outlined above.
  3. New Order: Once we receive your returned item, we will process your exchange and ship the new jacket to you.

Refunds

  • Refunds will be processed back to the original payment method within 5-7 business days after we receive your returned item.
  • Please note that shipping fees are non-refundable.

Damaged or Defective Items

If you receive a damaged or defective jacket, please contact us within 7 days of receipt. We will arrange for a replacement or refund at no additional cost to you.